Jili Game Privacy Policy — Pakistan Players

This Privacy Policy applies to the Jili Game platform, accessible at jiligame.pw (referred to throughout as "the Platform", "Jili Game", "we", "us" or "our"). It covers all Pakistani players who visit the website, use the Android app, register an account, or interact with any part of the Jili Game service.

We take your privacy seriously. When you share personal information with us — whether during registration, when making a PKR deposit, or when contacting our support team — you're trusting us to handle it responsibly. This policy exists to explain exactly how we do that: what we collect, why we collect it, what we do with it, and how you can stay in control of your own data.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which form part of your agreement with Jili Game.

We collect personal data in several categories depending on how you interact with the platform. Below is a clear breakdown of the types of information we may hold about you:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment you have voluntarily initiated.

Personal data is collected through the following means:

• Direct registration: When you create a Jili Game account, you provide your name, email address, date of birth and contact details directly.
• Account activity: Each time you log in, deposit PKR, play a game, claim a bonus or contact support, data is generated and recorded as part of normal platform operation.
• Payment providers: When you transact via JazzCash, Easypaisa, Raast or bank transfer, your payment provider shares transaction confirmation data with us to credit your account.
• Automated technologies: Cookies, server logs and similar tracking tools automatically collect technical and usage data when you browse the Platform or use the app. See Section 7 for full details.
• KYC verification: If you are asked to verify your identity before a withdrawal is processed, you may submit identity documents. These are processed for verification purposes only.
• Third-party analytics: We use privacy-respecting analytics tools to understand how players use the Platform in aggregate. These tools do not identify individual users by name.

Every piece of data we collect is used for a specific, legitimate purpose. Here is how your personal information is put to work on the Jili Game platform:

• Running your account: Your identity, contact and payment data are essential to create and maintain your player account, process your PKR deposits and withdrawals, and keep your balance accurate.
• Age and identity verification: We use registration data and, where required, KYC documents to confirm that all players are 18 or above and that accounts belong to real, genuine individuals.
• Fraud prevention and security: Technical data, transaction patterns and gameplay data are monitored to detect unusual activity, prevent money laundering, and protect the integrity of the platform for all players.
• Responsible gaming: Gaming activity data — including session frequency, deposit amounts and loss patterns — is reviewed to identify players who may benefit from responsible gaming interventions such as deposit limit reminders or cooling-off suggestions.
• Customer support: Communications data is retained so that our support team has context when resolving account queries, payment disputes or technical issues.
• Platform improvement: Anonymised usage data helps us understand which games Pakistani players enjoy most, where navigation can be improved, and how the app performs across different devices and network conditions.
• Marketing and promotions (where opted in): If you have consented to receive promotional communications, we may use your contact details and gaming preferences to send relevant bonus offers, PSL season promotions and platform news. You can opt out at any time.

We do not sell your personal data. We share it only where necessary and only with trusted parties who are bound by appropriate data protection obligations. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your PKR transactions — typically your account identifier and transaction amount.
• Identity verification services: Where KYC verification is required, identity documents may be processed by a third-party verification provider. These providers are contractually prohibited from using your data for any purpose other than the verification task.
• Game providers: Game software providers who supply titles available on the Platform receive anonymised session data to support game performance and RNG certification. They do not receive your name, email or payment details.
• Analytics providers: Aggregate, anonymised usage data is shared with analytics partners to help us understand platform performance. No individually identifying data is included.
• Legal and regulatory authorities: Where we are legally required to disclose information — for example, in response to a valid court order or investigation into suspected financial crime — we will comply with that obligation. We will notify you if legally permitted to do so.

All third-party partners who handle personal data on our behalf are required to process it solely in accordance with our instructions and to maintain appropriate security standards. We do not authorise any third party to use your data for their own marketing purposes.

Given that the Jili Game platform handles real-money PKR transactions, payment data is subject to particularly careful handling. Here is what you should know:

• Jili Game does not store your full JazzCash PIN, Easypaisa PIN, or bank card details on its own servers. Payment credentials are entered directly into your payment provider's secure interface and are processed end-to-end by them.
• We retain a record of each deposit and withdrawal transaction — including the amount in PKR, date, time, payment method used, and transaction status — for account management and dispute resolution purposes.
• All financial transactions are transmitted over encrypted connections (TLS). Our systems are designed to prevent interception of payment data in transit.
• Transaction records are retained for as long as required by our anti-money laundering obligations. This is typically a minimum of five years from the date of the transaction.
• If a chargeback or payment dispute is raised by you or your payment provider, we will share the relevant transaction records with the payment provider to resolve the dispute.

Like most websites, the Jili Game Platform uses cookies and similar technologies. A cookie is a small text file placed on your device when you visit a website. Cookies help the site remember your preferences and function correctly across sessions.

We use the following categories of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences, such as your chosen language settings and display options, so you don't have to re-configure them every visit.
• Analytics cookies: Collect anonymised data about how players use the Platform — which pages are most visited, where people drop off, how long sessions last. This data is used in aggregate to improve the site.
• Performance cookies: Help us identify and fix technical issues — for example, which device types or browsers experience loading problems with certain games.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality — for example, you may not be able to stay logged in. Disabling analytics cookies will not affect your ability to play games or process transactions.

Protecting the personal data of Pakistani players is a core operational responsibility at Jili Game. We maintain a range of technical and organisational measures to keep your information safe:

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS (Transport Layer Security). This prevents interception of data during transmission.
• Encryption at rest: Sensitive data fields stored in our databases — including personal identification details — are encrypted at rest, so that even in the event of an unauthorised database access, the data is not readable.
• Access controls: Access to personal player data is restricted to staff who genuinely need it to perform their role. All staff with data access are subject to confidentiality agreements and data protection training.
• Two-factor authentication: Internal systems that contain player data require multi-factor authentication for staff access.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address potential vulnerabilities.
• Incident response: We maintain a data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players and take immediate steps to contain and remediate the breach.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials.

We retain personal data only for as long as necessary. Retention periods are determined by the purpose for which the data was collected and by any legal obligations that require us to keep records for a minimum period.

• Active account data: Retained for the full duration your account is open, plus a period afterwards as described below.
• Account closure: Following account closure — whether at your request or due to a breach of terms — core identity and transaction records are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years.
• KYC documents: Identity verification documents are retained for five years from the date of verification or account closure, whichever is later.
• Support communications: Chat and email support records are retained for two years from the date of the communication.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely, as it cannot be linked back to any individual.

Once retention periods have elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with you.

As a Jili Game player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team with your registered email address.

We will respond to all rights requests within 30 days. In some cases, we may need to verify your identity before processing a request to ensure we are not disclosing or deleting another person's data. If your request is complex or you have submitted multiple requests, the response period may be extended — we will let you know if this is the case.

The Jili Game platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 18. Age verification is part of our registration process and is applied before any deposit or withdrawal can be made.

If we discover that an account has been registered by or on behalf of a person under 18, the account will be closed immediately, all activity on the account will be voided, and any deposited funds will be returned to the originating payment method. Personal data associated with the underage account will be deleted except where retention is required for legal purposes.

We may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in the services we offer, or updates to applicable data protection standards. When significant changes are made, registered players will be notified via email or an in-platform notification before the changes come into effect.

Minor clarifications or corrections that do not materially affect how your data is processed may be made without specific notification, but the updated policy will always be published on this page with a revised "Last Updated" date.

Your continued use of the Jili Game platform after a revised Privacy Policy has been published and notified constitutes your acceptance of the updated terms. If you disagree with changes to this policy, you should stop using the Platform and contact our support team to discuss closing your account.